SHIPPING POLICY
Last updated: 5 October 2026
At The Tennant Sisters, we aim to make our delivery process clear and reliable. Please read the information below before placing your order.
SHIPPING DESTINATION
We currently ship only to valid residential and business addresses in New Zealand.
PRODUCT ORIGIN AND DISPATCH
Our products are checked, packed, and dispatched directly by our international fulfilment partner in Ningbo, China. We do not represent that products are dispatched from New Zealand unless a product page expressly states otherwise.
PROCESSING AND DELIVERY TIME
Our estimated total delivery time is 8–17 business days from the date of order:
- Processing time: 1–3 business days, Monday to Friday.
- Transit time after dispatch: 7–14 business days, Monday to Friday.
Orders placed after 5:00 pm New Zealand time (NZST/NZDT), on weekends, or on public holidays begin processing on the next business day.
Business days exclude weekends and applicable public holidays. Delivery times are estimates and may be affected by customs inspections, severe weather, high order volumes, carrier disruption, or other circumstances outside our reasonable control. Unless we expressly agree to a guaranteed date, delivery times are not guaranteed.
SHIPPING COST
Standard shipping within New Zealand is free. There is no minimum order value and no separate packing or handling charge.
CARRIER AND TRACKING
Final delivery within New Zealand is normally handled by NZ Post. International logistics partners may transport the parcel before it enters the NZ Post network.
When tracking becomes available, we will send a shipping confirmation by email. Tracking information may take 1–3 business days after dispatch to display its first update.
GST, DUTIES, AND IMPORT CHARGES
Prices are displayed in New Zealand dollars (NZD). Applicable GST is included or collected as required by law. Any customs duties, import taxes, brokerage fees, or import-clearance charges connected with a properly processed shipment are paid by The Tennant Sisters.
You should not be asked to pay an additional import charge upon delivery. If a carrier requests payment, contact us at info@thetennant-sisters.com before paying.
SHIPPING ADDRESS AND CHANGES
You are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We can make changes only before the order has been processed or dispatched, and we cannot guarantee that a requested change will be possible.
If delivery fails because the customer supplied an incomplete or incorrect address, refused or did not accept delivery, or did not collect the parcel, the parcel may be returned to our warehouse. If the customer asks us to send the order again, the customer must pay the reasonable reshipping cost. We will confirm the amount and request payment before arranging the new shipment.
This charge does not apply where delivery was refused because the parcel was visibly damaged, the wrong goods were supplied, or another failure attributable to The Tennant Sisters occurred. Your rights under the Consumer Guarantees Act 1993 are not affected.
DELAYS
If your order has not arrived after the estimated delivery period, contact us at info@thetennant-sisters.com. We will review the tracking information and work with the carrier to investigate the delay.
LOST, DAMAGED, OR MARKED-AS-DELIVERED PARCELS
Contact us promptly if tracking has not updated for an unusual period, a parcel is marked as delivered but has not arrived, or the parcel arrives damaged. For visible damage, keep the packaging and send clear photographs of the parcel and products.
We will investigate with the carrier and provide the remedy required by applicable New Zealand consumer law when loss or damage is confirmed. We are not responsible for delivery problems caused by an incorrect address supplied by the customer or by customer negligence, but we will assist with the carrier investigation where reasonably possible.
ORDER CANCELLATIONS
You may request cancellation within 2 hours after placing the order by emailing info@thetennant-sisters.com. Cancellation is possible only if processing has not started. Once an order has entered processing or has been dispatched, it cannot be cancelled, but it may qualify for return under our Return & Refund Policy.
This cancellation provision does not limit any rights that cannot lawfully be excluded.
CONTACT INFORMATION
Store name: The Tennant Sisters
Website: https://thetennant-sisters.com
Email: info@thetennant-sisters.com
Contact page: https://thetennant-sisters.com/pages/contact
Customer service hours:
Monday to Friday: 9:00 am–5:00 pm NZST/NZDT
Saturday and Sunday: Closed
We aim to reply within 1 business day.
The Tennant Sisters is a trade name of MASSA LEGACY LLC.
Store operator and contracting party:
MASSA LEGACY LLC
5830 E 2nd St, Ste 7000 #35625
Casper, Wyoming 82609
United States
Wyoming Entity ID: 2026-001974071