PRIVACY POLICY
Last updated: 5 October 2026
INTRODUCTION
This Privacy Policy explains how MASSA LEGACY LLC, trading as The Tennant Sisters (“The Tennant Sisters”, “we”, “us”, or “our”), collects, uses, stores, and discloses personal information when you visit https://thetennant-sisters.com, place an order, contact us, or otherwise use our services.
We offer goods to customers in New Zealand and aim to handle personal information consistently with the New Zealand Privacy Act 2020 and its information privacy principles.
1. WHO IS RESPONSIBLE FOR YOUR INFORMATION
MASSA LEGACY LLC is the store operator and agency responsible for the personal information described in this Policy.
MASSA LEGACY LLC
5830 E 2nd St, Ste 7000 #35625
Casper, Wyoming 82609
United States
Wyoming Entity ID: 2026-001974071
Privacy contact: info@thetennant-sisters.com
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
- identity and contact information, such as your name, email address, delivery address, billing address, and telephone number;
- order information, including products purchased, sizes, colours, order value, returns, refunds, and correspondence;
- payment and transaction information, such as payment confirmation, payment method, billing details, and fraud-screening results; complete card details are processed by payment providers and are not stored by us;
- account information, if customer accounts are available;
- communications and customer-service information that you provide;
- device and usage information, such as IP address, browser type, device identifiers, pages viewed, referral source, and interaction data;
- cookie, pixel, and similar-technology data; and
- information from Shopify, payment providers, delivery partners, advertising partners, analytics providers, or other service providers where permitted by law.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- process payments and orders;
- arrange international fulfilment, customs processing, tracking, and delivery;
- manage cancellations, returns, refunds, complaints, and product issues;
- communicate with you about an order or customer-service request;
- maintain accounts and remember preferences;
- prevent fraud, abuse, and security incidents;
- analyse and improve the website, products, and customer experience;
- send marketing where permitted and manage your communication choices;
- personalise or measure advertising where permitted;
- comply with tax, accounting, consumer-protection, privacy, and other legal obligations; and
- establish, exercise, or defend legal claims.
We collect and use only information that is reasonably necessary for legitimate business purposes, contractual performance, legal compliance, consented activities, or other purposes permitted by applicable law.
4. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand performance, prevent fraud, and support advertising where permitted.
You can adjust browser controls or any consent settings presented on the website. Blocking some cookies may affect website functionality. For information about cookies used by Shopify, see https://www.shopify.com/legal/cookies.
5. MARKETING
We may send marketing emails where you have consented or where otherwise permitted by law. You can unsubscribe using the link in a marketing email or by contacting us. Transactional messages about an order or service request are not marketing and may continue where necessary.
6. HOW WE SHARE PERSONAL INFORMATION
We may provide personal information to service providers and partners where reasonably necessary, including:
- Shopify and website-hosting providers;
- Shopify Payments and other payment processors;
- our fulfilment partner in Ningbo, China;
- international logistics providers and NZ Post;
- analytics, advertising, email, and customer-service providers;
- professional advisers, insurers, accountants, auditors, and legal advisers; and
- regulators, courts, law-enforcement bodies, or other parties where disclosure is legally required or permitted.
We may also transfer information as part of a genuine merger, acquisition, financing, reorganisation, or sale of business assets, subject to appropriate protections.
We do not sell personal information for money.
7. OVERSEAS STORAGE AND DISCLOSURE
MASSA LEGACY LLC is based in the United States, our fulfilment partner is in China, and some technology providers may process information in other countries. Your personal information may therefore be stored or processed outside New Zealand.
Where the New Zealand Privacy Act 2020 applies to an overseas disclosure, we take reasonable steps to ensure that the recipient is subject to the Act, provides comparable safeguards, acts only as our agent for storage or processing, or that another lawful basis applies. Where the law requires express authorisation because comparable safeguards may not apply, we will provide the required information before seeking that authorisation.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations. Retention periods vary according to the type of information and legal requirements.
9. SECURITY
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
10. YOUR PRIVACY RIGHTS
Subject to applicable law, you may ask us to confirm whether we hold personal information about you, request access to it, or ask us to correct it. You may also withdraw consent where processing depends on consent, unsubscribe from marketing, or raise a privacy concern.
To make a request, email info@thetennant-sisters.com. We may ask for information needed to verify your identity and locate the relevant records. We will respond within the timeframe required by law.
If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner at https://www.privacy.org.nz.
11. CHILDREN’S PRIVACY
Our store is not directed to children, and we do not knowingly collect personal information from children in circumstances where consent or another lawful basis is required. A parent or guardian who believes a child has provided personal information may contact us.
12. THIRD-PARTY LINKS
The website may link to third-party websites or services. Their privacy practices are governed by their own policies. Review those policies before providing personal information to them.
13. CHANGES TO THIS POLICY
We may update this Policy to reflect changes in our practices, services, or legal obligations. The current version will be posted on the website with the updated date.
14. CONTACT INFORMATION
Store name: The Tennant Sisters
Website: https://thetennant-sisters.com
Email and privacy contact: info@thetennant-sisters.com
Contact page: https://thetennant-sisters.com/pages/contact
Customer service hours:
Monday to Friday: 9:00 am–5:00 pm NZST/NZDT
Saturday and Sunday: Closed
We aim to reply within 1 business day.