RETURN & REFUND POLICY
Last updated: 5 October 2026
OUR 30-DAY RETURN POLICY
We offer a voluntary 30-day return period beginning on the date you receive your order. This voluntary policy is additional to, and does not limit, your rights under the New Zealand Consumer Guarantees Act 1993 or any other law that cannot be excluded.
RETURN ELIGIBILITY
To qualify for a voluntary return, you must request the return within 30 days after delivery. The item must be unworn, unused, unwashed, and in its original condition, with all original tags and accessories attached. It should be returned in its original packaging where reasonably possible. Proof of purchase is required.
The original-packaging requirement does not limit your legal rights where an item is faulty, damaged, unsafe, incorrectly supplied, or otherwise fails to meet a statutory guarantee.
HOW TO START A RETURN
Before sending anything, contact us through https://thetennant-sisters.com/pages/contact or email info@thetennant-sisters.com and include:
- your order number;
- the name and email address used for the order;
- the item or items you wish to return;
- the reason for the return, if you choose to provide it; and
- clear photographs or video if an item is incorrect, damaged, or defective.
We will review your request and provide return instructions. Items sent without first contacting us may be delayed or may not be identifiable.
RETURN ADDRESS
All approved returns must be sent to our international return warehouse:
Win-Winfulfillment – Melody (CHN SNG092711)
No. 439 Huancheng North Road
Jiangbei District
Ningbo, Zhejiang 315000
China (CHN)
Phone: +86 177 5823 1352
Do not send returns to the registered Wyoming business address. It is not a return warehouse and cannot accept parcels.
Use a tracked shipping service and keep your shipping receipt until the return is completed. Accurately mark the parcel as returned merchandise. We do not accept cash-on-delivery or postage-due returns.
RETURN SHIPPING COSTS
Change of mind or customer ordering error: You are responsible for the direct return shipping cost if you change your mind, select the wrong size or colour, provide an incorrect delivery address, or otherwise order the wrong item where the product supplied matches your order and is not defective. International return shipping may be expensive.
Incorrect, damaged, or defective item: If we send the wrong item, size, or colour, or the item arrives damaged or defective, The Tennant Sisters will pay the reasonable return cost and provide the remedy required by New Zealand law. Contact us before sending the item so that we can approve a shipping method, provide a return label where available, or confirm how reasonable costs will be reimbursed.
REFUSED OR UNACCEPTED DELIVERIES
If you refuse or do not accept delivery and the parcel is returned to our warehouse, contact us at info@thetennant-sisters.com. If you ask us to send the order again, you will be responsible for the reasonable cost of reshipping. We will tell you the amount and request payment before arranging the new shipment.
This charge does not apply where the delivery was refused because the parcel was visibly damaged, the wrong goods were supplied, or another failure attributable to The Tennant Sisters occurred. Your rights under applicable New Zealand consumer law remain unaffected.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, unsafe, materially different from its description, or different from what you ordered.
Under the Consumer Guarantees Act 1993, the available remedy depends on the nature and seriousness of the failure. It may include repair, replacement, refund, reimbursement of reasonable return costs, or compensation where required by law. We will not restrict or exclude any remedy that must be provided by law.
EXCLUSIONS FROM VOLUNTARY RETURNS
Subject to applicable law, voluntary change-of-mind returns are not accepted for:
- personalised, custom-made, or made-to-order goods;
- sealed goods that are not suitable for return for health or hygiene reasons after the seal has been removed;
- goods that have been worn, washed, altered, or damaged after delivery; or
- gift cards, except where a refund is required by law.
These exclusions do not remove any rights relating to faulty, damaged, unsafe, misdescribed, or incorrectly supplied products.
SALE ITEMS
Sale items are eligible for the same statutory remedies as full-price items. Unless a product page clearly states otherwise before purchase, eligible sale items may also be returned under our voluntary 30-day return policy.
EXCHANGES
We do not guarantee direct exchanges. For a change of size, colour, or item, the fastest option is normally to complete an approved return and place a new order. If we supplied an incorrect or defective item, we will provide the remedy required by law.
ORDER CANCELLATIONS AND EDITS
You may request a cancellation or edit within 2 hours after placing the order by emailing info@thetennant-sisters.com. We can approve the request only if processing has not started. Once processing has started or the order has been dispatched, it cannot be cancelled or edited, but it may qualify for return after delivery.
This does not limit any cancellation right that cannot lawfully be excluded.
REFUNDS
Once an eligible voluntary return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the funds to your account.
For a full voluntary return, we refund the amount paid for the returned items. Any non-refundable cost caused by an incorrect address or another customer error may be deducted only where lawful and clearly applicable. If New Zealand law requires a different amount, timeframe, or remedy, we will follow that law.
CONTACT INFORMATION
Store name: The Tennant Sisters
Website: https://thetennant-sisters.com
Email: info@thetennant-sisters.com
Contact page: https://thetennant-sisters.com/pages/contact
Customer service hours:
Monday to Friday: 9:00 am–5:00 pm NZST/NZDT
Saturday and Sunday: Closed
We aim to reply within 1 business day.
The Tennant Sisters is a trade name of MASSA LEGACY LLC.
Store operator and contracting party:
MASSA LEGACY LLC
5830 E 2nd St, Ste 7000 #35625
Casper, Wyoming 82609
United States
Wyoming Entity ID: 2026-001974071